Cancellation & Refund Policy

Effective Date: September 3, 2026

This Cancellation & Refund Policy applies to photography, videography, cinematography, editing, album, printing, and other services booked with VJ Photography & Films ("we", "us", or "our").

1. Booking Advance

An advance payment is required to reserve and confirm an event or shoot date.

Once a booking is confirmed, the date and required resources may be reserved exclusively for the client. Therefore, cancellation of a confirmed booking may result in loss of business opportunities and costs already incurred.

2. Cancellation by Client

If a client wishes to cancel a confirmed booking, the client must inform VJ Photography & Films in writing by email, WhatsApp, or another officially recognised communication channel.

The following cancellation terms apply:

Cancellation more than 30 days before the scheduled event

The client may request cancellation. The refund, if applicable, will be assessed after deducting any non-recoverable expenses or costs already incurred specifically for the booking.

Cancellation between 15 and 30 days before the scheduled event

Up to 50% of the eligible amount paid may be retained towards booking commitments, preparation, resource allocation, and loss of availability. Any remaining eligible amount may be refunded.

Cancellation less than 15 days before the scheduled event

The booking advance/payment may be non-refundable because the date, personnel, equipment, and resources may already have been committed and replacement bookings may not be possible.

Any refund in such cases will be considered at the discretion of VJ Photography & Films after taking into account actual costs and circumstances.

3. Date Rescheduling

Clients may request to reschedule their event or shoot.

Rescheduling is subject to the availability of VJ Photography & Films on the requested new date.

If the new date is available, we will make reasonable efforts to accommodate the request.

If the new date is unavailable, the request may be treated as a cancellation under the applicable cancellation terms.

Additional charges may apply where rescheduling results in additional travel, accommodation, equipment, staffing, or other costs.

4. Cancellation by VJ Photography & Films

In the unlikely event that VJ Photography & Films is unable to provide the agreed services due to circumstances within our control, we will make reasonable efforts to provide a suitable replacement professional or reschedule the service.

If an appropriate replacement or alternative date cannot be arranged, the client will be eligible for a refund of the amount paid for the affected service.

No refund will be provided for amounts relating to services already successfully delivered.

5. Force Majeure / Unforeseen Circumstances

If an event cannot take place because of circumstances beyond either party's reasonable control, such as natural disasters, government restrictions, public emergencies, severe weather, venue closure, or other extraordinary circumstances, both parties will make reasonable efforts to reschedule the booking.

Any refund will be considered after taking into account services already provided and non-recoverable costs already incurred.

6. Refund Eligibility

Refunds will only be issued for amounts that are eligible under this policy or where otherwise required by applicable law.

Any applicable refund will be calculated based on the services not provided and eligible amounts remaining after deduction of applicable costs or charges.

7. Refund Method

Approved refunds will be processed through the original payment method wherever possible.

For payments made through PayU, the refund will be initiated through the applicable payment gateway/payment processing system.

We do not normally provide cash refunds for payments made through online payment methods.

8. Refund Processing Time

Once a refund is approved, VJ Photography & Films will initiate the refund within 7 business days.

The time taken for the refunded amount to appear in the customer's bank account, card, UPI account, or other payment instrument may vary depending on the relevant bank, card issuer, UPI provider, or payment service provider.

9. Failed or Unsuccessful Transactions

If a customer's payment is debited but the transaction is not successfully received or confirmed by VJ Photography & Films, the transaction will be verified with the payment gateway.

Where a refund is required, it will be initiated after confirmation of the failed transaction.

The time taken for the amount to be credited back to the customer's original payment method may depend on the payment gateway and the customer's bank or financial institution.

10. Duplicate Payments

If a customer accidentally makes a duplicate payment for the same booking, the customer should contact us immediately.

After verification of the duplicate transaction, the additional eligible payment will be refunded through the original payment method.

11. Refund Request

To request a cancellation or refund, please provide:

• Client name

• Booking/event date

• Registered phone number or email address

• Transaction/payment reference, if available

• Reason for cancellation/refund

Requests can be sent to:

Email: vijay30393@gmail.com
Phone/WhatsApp: 9620974681

12. Refunds and Payment Gateway Charges

Where applicable, payment gateway charges, transaction charges, taxes, or other non-recoverable charges may be deducted from the refundable amount where permitted by applicable law and the applicable transaction terms.

13. Contact Us

VJ Photography & Films
Owner: Vijay Kumar
Website: https://vjphoto.com/
Email: vijay30393@gmail.com
Phone: 9620974681
Business Address: #8 Dattatreya road, Basavanagudi, Bangalore - 560004

By making a booking or payment, the client acknowledges that they have read and understood this Cancellation & Refund Policy.